Help

Contact and help

We are a small team. Email us and a real person will reply.

Email us

Tell us your site name (the bit before .mycalenda.com) so we can find you quickly. Never send us your password or card number.

MyCalenda is run by Dgtise Ltd, registered office 20 High Street, Nailsea, Bristol, BS48 1BT, UK.

Privacy requests

To see, download or erase your own data, use the settings page on your site. To ask about data we hold about you, email the same address and say what you need. See the privacy notice.

If you are a customer of a business that uses MyCalenda, ask that business first. It decides how your booking data is used.

FAQ

Quick answers

I did not get my sign-in email

Check your spam folder. The email comes from your new site’s address. If it is not there after 15 minutes, email us.

I want to change plan

Moving up is done from your settings page. To move down, email us and we will do it for you.

I want to cancel

You can cancel at any time by closing your account from your account page. We email you a link to download all your data. Your booking page stops taking bookings straight away, and your site goes offline about a week after that email. Your subscription ends at the end of the month you have paid for, with no refund for the rest.

Where do I pay or update my card?

Through the link to your billing page in your site’s settings. Payments are handled by Stripe, so your card details never come to us.

A site is not working

Email us the address and what you see. If a site was switched off because a payment failed, paying the invoice brings it back at once.